How to Deactivate and Reactivate User Accounts in On3 Learn

Managing user access is an important part of keeping your Learning Program secure and up to date. In On3 Learn, Admins can deactivate or reactivate user accounts at any time. Deactivated users lose access immediately, while reactivated users regain full access once their account is reinstated.

Follow the steps below to manage user activation status.

How to Deactivate User Accounts

1. Go to the Admin tab.

2. Select Users.

3. Choose the user(s) you want to deactivate.

4. Click Deactivate.

Once deactivated:

• The user will no longer be able to log in.

• If the user attempts to refresh their app, they will see the message “Your account has expired. Contact support.”

• Access to all programs will be removed immediately.

How to Reactivate User Accounts

1. Go to the Admin tab.

2. Select Users.

3. In the User Status dropdown, choose Inactive.

4. Browse the list of inactive users in your business unit.

5. Select the user you want to reactivate.

6. Click Activate.

After activation:

• The user will receive an email notification—similar to the email sent when their account was first created.

• The user can now log in again and access their learning programs.