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Frequently Asked Questions for Admins

Below are answers to some of the most frequently asked questions about Admin permissions and capabilities within the On3 Learn App. This guide will help you understand what you can access, manage, and control as an Admin or Leader.

Admin Permissions in On3 Learn

As an Admin, you have access to the following capabilities:

  • Manage User Accounts
  • Manage Programs
  • Manage Due Dates
  • Manage Enrollments
  • View Reports
  • Update User Notification Preferences

These tools allow you to oversee your team’s learning experience and ensure programs are assigned, monitored, and completed efficiently.

Frequently Asked Questions

Can I assign specific courses to my team members?

Yes. Leaders can assign one or more courses to their team members and track whether they complete them by the assigned date.

  • Team members will receive an email notification when a course and due date are assigned.

  • Leaders can monitor compliance and ensure accountability.

Can I track my team’s completion?

Yes. Admins have access to a full set of program reports, including:

  • Enrolled user lists

  • Course completion data

  • Learner assessment scores

This helps you monitor performance and identify who may need further coaching or support.

Can I add new team members to a Learning Program?

Yes. You can add new learners directly through your Admin access.

You will need to provide:

  • First Name

  • Last Name

  • Email Address

  • Permissions (e.g., mark as “Can Lead a Team” if they are a Supervisor)

  • Account Expiry Date (optional)

Once added, the user will immediately gain access to the Learning Program.

Can I unassign or reassign courses for my team members?

Yes. Go to Due Dates in your Admin app to:

  • Unassign courses

  • Reassign courses

  • Add new assignments

  • Set or update Due Dates

These tools help ensure learners receive the right training at the right time.

Can I remove, delete, or deactivate a team member?

Yes. To deactivate a user:

  1. Log in to your Admin access

  2. Go to Users

  3. Select the team member

  4. Click Deactivate

Once deactivated:

  • The user will immediately be logged out

  • They will see: “Your account has expired. Contact support.”

  • They will no longer have access to any learning programs

  • Any downloaded content remains inaccessible because downloaded files can only be used within the app by active accounts