---
title: How to Contact Support from your App
description: You may contact our Support Team right from your On3 App. See below for steps on how you can get in touch with our Support Team.
---

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1. [On3 Support Center](https://kb.on3.ai/?hsLang=en)
2. [On3 Learn](https://kb.on3.ai/on3-learn?hsLang=en)

# How to Contact Support from your App

Your On3 Learn App makes it easy to contact our Support Team whenever you need help. Whether you’re experiencing a technical issue, need clarification, or want to report a concern, you can reach out directly from within the app.

Follow the steps below to get in touch with On3 Customer Care.

---

#### **Step 1: Open Your Settings Menu**

From your **Learning Hub** page:

1. Tap the **three lines (☰)** located in the **upper-left corner** of the screen.
2. This will take you to your **Settings** page.

![IMG\_6017](https://kb.on3.ai/hs-fs/hubfs/IMG_6017.jpg?width=191&height=415&name=IMG_6017.jpg)

---

#### **Step 2: Select “Email Customer Care”**

On your Settings page:

- Tap **Email Customer Care**

This will automatically open your device’s default email application.

![IMG\_6018](https://kb.on3.ai/hs-fs/hubfs/IMG_6018.png?width=191&height=415&name=IMG_6018.png)

---

#### **Step 3: Send Your Support Request**

Once your email editor opens:

- Your registered email address will auto-populate
- Your device may ask you to choose which email account to use (if you have more than one)

In the message body, please include:

- A description of the issue
- Steps leading up to the problem
- Screenshots (if possible)
- Any additional details that will help us assist you

After sending, our Support Team will review your message and reach out with a response.

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#### **Response Time**

You can expect a reply from our Support Team **within 24–48 business hours**.

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