Your On3 Learn App makes it easy to contact our Support Team whenever you need help. Whether you’re experiencing a technical issue, need clarification, or want to report a concern, you can reach out directly from within the app.
Follow the steps below to get in touch with On3 Customer Care.
Step 1: Open Your Settings Menu
From your Learning Hub page:
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Tap the three lines (☰) located in the upper-left corner of the screen.
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This will take you to your Settings page.
Step 2: Select “Email Customer Care”
On your Settings page:
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Tap Email Customer Care
This will automatically open your device’s default email application.
Step 3: Send Your Support Request
Once your email editor opens:
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Your registered email address will auto-populate
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Your device may ask you to choose which email account to use (if you have more than one)
In the message body, please include:
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A description of the issue
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Steps leading up to the problem
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Screenshots (if possible)
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Any additional details that will help us assist you
After sending, our Support Team will review your message and reach out with a response.
Response Time
You can expect a reply from our Support Team within 24–48 business hours.