--- title: How to Keep your On3 Learn Account Secure description: It is our utmost priority to keep your account secure, however, there are several things you can also do to protect your account, and dramatically reduce the likelihood of it being compromised. --- [Skip to content](https://kb.on3.ai/how-to-keep-your-account-secure#main-content) English Show submenu for translations [![On3-Logo-Stacked-dark-CMYK-2](https://kb.on3.ai/hs-fs/hubfs/On3-Logo-Stacked-dark-CMYK-2.png?width=200&height=76&name=On3-Logo-Stacked-dark-CMYK-2.png)](https://on3.ai/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:support@on3.ai) [Contact us](mailto:support@on3.ai) How can we help you? - There are no suggestions because the search field is empty. 1. [On3 Support Center](https://kb.on3.ai/?hsLang=en) 2. [On3 Learn](https://kb.on3.ai/on3-learn?hsLang=en) # How to Keep your On3 Learn Account Secure It is our utmost priority to keep your On3 Learn account secure. While we continuously work to protect your data, there are also several steps **you** can take to safeguard your account and dramatically reduce the likelihood of it being compromised. This article outlines best practices for creating strong passwords, managing them safely, and keeping your account protected. --- #### **Create a Strong Password** A strong password is your first line of defense. The key aspects of a strong password are: - **Length** – the longer, the better - **Complexity** – a mix of letters, numbers, and symbols - **Uniqueness** – no ties to your personal information - **Unpredictability** – no common words or simple patterns When creating a password for your On3 Learn account, we strongly recommend: - Passwords must be **at least 6 characters long** > **Tip:** Longer passwords are always better because they are harder to crack. - Use a mix of: - Uppercase and lowercase letters - Numbers - Symbols (e.g., `#`, `!`, `&`, `?`, `_`) - Avoid obvious numbers, such as: - Your birthday - Your phone number - Repeated patterns like `1234` or `0000` ### **Use a Phrase Instead of a Single Word** One effective approach is to use a **passphrase** and incorporate shortcuts, numbers, and symbols. **Example:** `2BorNot2B_ThatIsThe?` (From the phrase: “To be or not to be, that is the question.”) You can also use: - Common keyboard symbols - Simple emoticons or smiley faces combined with words and numbers The goal is to make your password **easy for you to remember** but **hard for others to guess**. --- #### **Don’t Reuse Your Passwords** Never use the same password across multiple sites or services. - Create a **unique password** for each account you have. - If one account is compromised, the attacker **won’t** be able to use that same password to access your other accounts. This is especially important if you know that a password you’ve used before may have appeared in a data breach elsewhere. --- #### **Change Your Password Periodically** We recommend changing your password periodically as an added layer of protection. When you change your password: - Create a **new** password rather than reusing an old one. - Avoid cycling between two or three familiar passwords. For steps on how to change or reset your password, see: **[How to reset your On3 Learn password](https://kb.on3.ai/how-to-reset-your-account-password?hsLang=en)** --- #### **Don’t Share Your Password** To keep your account secure: - **Do not share** your password with anyone. - If you must share it temporarily (for example, for troubleshooting), change it again as soon as possible. - Avoid writing your password on paper or storing it in unsecured files or notes. - Do not store passwords in plain text in email, chats, or documents. Consider using a reputable **password manager** to securely store and generate unique passwords. --- #### **If You Think Your Account Is Compromised** If you suspect that someone else may have accessed your account: 1. **Change your password immediately.** 2. Review recent activity associated with your account. 3. Contact our Support Team for further assistance. For more information on what steps to take, see: **[How to contact Support from your App](https://kb.on3.ai/how-to-contact-support-from-your-app?hsLang=en)** - [On3 AI](https://kb.on3.ai/on3-ai?hsLang=en) - [AskOn3](https://kb.on3.ai/askon3?hsLang=en#main-content) - [Content Alerts](https://kb.on3.ai/askon3?hsLang=en#content-alerts) - [Releases.News.Features.](https://kb.on3.ai/releases-news-features?hsLang=en) - [Capturing Content In the Field](https://kb.on3.ai/capturing-content-in-the-field?hsLang=en) - [ContentConnect](https://kb.on3.ai/contentconnect?hsLang=en#main-content) - [Content Editing](https://kb.on3.ai/contentconnect?hsLang=en#content-editing) - [Sharepoint](https://kb.on3.ai/contentconnect?hsLang=en#sharepoint) - [Library Management](https://kb.on3.ai/contentconnect?hsLang=en#library-management) - [On3 Learn](https://kb.on3.ai/on3-learn?hsLang=en) - [Admin Guide](https://kb.on3.ai/admin-guide?hsLang=en) Copyright © 2025, On3, Inc.