How to Keep your On3 Learn Account Secure

It is our utmost priority to keep your On3 Learn account secure. While we continuously work to protect your data, there are also several steps you can take to safeguard your account and dramatically reduce the likelihood of it being compromised.

This article outlines best practices for creating strong passwords, managing them safely, and keeping your account protected.

Create a Strong Password

A strong password is your first line of defense. The key aspects of a strong password are:

• Length – the longer, the better

• Complexity – a mix of letters, numbers, and symbols

• Uniqueness – no ties to your personal information

• Unpredictability – no common words or simple patterns

When creating a password for your On3 Learn account, we strongly recommend:

• Passwords must be at least 6 characters long

  Tip: Longer passwords are always better because they are harder to crack.

• Use a mix of:

  • Uppercase and lowercase letters

  • Numbers

  • Symbols (e.g., #, !, &, ?, _)

• Avoid obvious numbers, such as:

  • Your birthday

  • Your phone number

  • Repeated patterns like 1234 or 0000

Use a Phrase Instead of a Single Word

One effective approach is to use a passphrase and incorporate shortcuts, numbers, and symbols.

Example:
2BorNot2B_ThatIsThe?
(From the phrase: “To be or not to be, that is the question.”)

You can also use:

• Common keyboard symbols

• Simple emoticons or smiley faces combined with words and numbers

The goal is to make your password easy for you to remember but hard for others to guess.

Don’t Reuse Your Passwords

Never use the same password across multiple sites or services.

• Create a unique password for each account you have.

• If one account is compromised, the attacker won’t be able to use that same password to access your other accounts.

This is especially important if you know that a password you’ve used before may have appeared in a data breach elsewhere.

Change Your Password Periodically

We recommend changing your password periodically as an added layer of protection.

When you change your password:

• Create a new password rather than reusing an old one.

• Avoid cycling between two or three familiar passwords.

For steps on how to change or reset your password, see:
How to reset your On3 Learn password

Don’t Share Your Password

To keep your account secure:

• Do not share your password with anyone.

• If you must share it temporarily (for example, for troubleshooting), change it again as soon as possible.

• Avoid writing your password on paper or storing it in unsecured files or notes.

• Do not store passwords in plain text in email, chats, or documents.

Consider using a reputable password manager to securely store and generate unique passwords.

If You Think Your Account Is Compromised

If you suspect that someone else may have accessed your account:

1. Change your password immediately.

2. Review recent activity associated with your account.

3. Contact our Support Team for further assistance.

For more information on what steps to take, see: How to contact Support from your App