---
title: How to Report a Problem or Send Feedback About a Course
description: To report a problem by sending Feedback on a certain course.
---

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# How to Report a Problem or Send Feedback About a Course

If you encounter an issue while taking a course—or want to suggest improvements—the On3 App allows you to quickly send feedback directly from the learning screen. This ensures that your comments reach the right team so we can assist you and continuously improve your learning experience.

Follow the steps below to report a problem or share feedback.

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#### **How to Send Feedback From a Course**

### **1. Open the Course**

Go to the specific Learning Course where you experienced the issue or want to provide suggestions.

---

### **2. Tap the Three Dots (⋮)**

At the **top-right corner** of the course page, you will see a **kebab menu (three dots)**.  
Tap this to open more options.

 

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### **3. Select “Feedback To Author”**

![IMG\_6007](https://kb.on3.ai/hs-fs/hubfs/IMG_6007.png?width=191&height=415&name=IMG_6007.png)

---

### **4. Enter Your Feedback**

You will be directed to the Feedback page.  
In the space provided:

- Describe the issue you encountered
- Share comments or suggestions
- Provide any details that can help us understand and resolve your concern

![IMG\_6019](https://kb.on3.ai/hs-fs/hubfs/IMG_6019.png?width=191&height=415&name=IMG_6019.png)

The more details you provide, the faster and more accurately we can assist you.

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### **5. Expect a Response**

After submitting your feedback, our team will review your message.  
You can expect a response within **24–48 business hours**.

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