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How to Send Feedback

Feedback is essential to making your learning experience better. It helps us improve program content, enhance the usability of the On3 Learn App, and refine future courses. Your comments, suggestions, and insights also help your managers continuously optimize the training experience.

Below are the two ways you can send feedback directly through your On3 Learning App.

1. Send Feedback from Your Settings Page

You can send feedback anytime through the Settings menu.

Steps:

  1. Open the On3 Learn App.

  2. Tap the three lines (☰) in the upper left-hand corner of your Learning page.

  3. From the menu, select Provide Feedback.

  4. The app will open your default email editor.

  5. Type in your feedback, suggestions, or comments.

  6. Send the email to our support mailbox.

This option allows you to conveniently share general feedback about your learning experience, app usability, or any suggestions for improvement.

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2. Send Feedback Using the Kebab Menu (⋮) During a Course

If you want to share feedback while you are learning, you can use the three dots (⋮) menu found on the top right of any course screen.

Steps:

  1. While taking a course, tap the three dots (⋮) at the top right.

  2. Select Feedback to Author.

  3. Your device’s email editor will open with your registered email address.

  4. Share your thoughts—whether it’s about the content, clarity, navigation, or improvements needed.

  5. Send your message.

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You can expect a response from our team within 24–48 business hours.

What Type of Feedback Can You Share?

You are welcome to share feedback about:

  • The clarity or accuracy of learning content

  • Steps or instructions that may need improvement

  • Issues or bugs you experience in the app

  • Suggestions for new topics or features

  • Coaching experience or communication with your manager

  • Any ideas that can enhance your learning journey

Every feedback submission helps us ensure your training is effective, relevant, and easy to use.

Why Your Feedback Matters

Your input enables us to:

  • Improve course quality

  • Enhance user experience

  • Add new features learners need

  • Support managers and coaches in delivering better training

  • Continuously strengthen On3 as a field learning platform

Your voice directly shapes future improvements—so don’t hesitate to share your thoughts!