---
title: "January 30, 2026: Version 2.3.1 — AskOn3 Reporting"
description: This page provides a consolidated overview of updates introduced in On3 versions 2.0. It includes enhancements to video recording quality, AskOn3 capabilities, mobile workflows, indexing improvements, and overall platform stability. The release notes outline new features delivered across iOS, Android, and the On3 web platform, with special emphasis on AI-assisted workflows and improved field performance.
---

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# January 30, 2026: Version 2.3.1 — AskOn3 Reporting

## Latest feature updates and releases for On3 AI.

### **Version 2.3.1 — AskOn3 Reporting — Released January 30, 2026**

This release introduces **AskOn3 Reporting**, giving Business Unit Admins and leadership teams an aggregated, organization-level view into how knowledge is being used—and where gaps may be driving cost, risk, or rework.

### **Highlights**

- **AskOn3 Reporting (New)**  
  Workspace and Business Unit Admins can now access a centralized **AskOn3 Metrics dashboard** that rolls up usage and performance data **across all workspaces**, without switching contexts.

![Screenshot 2026-02-02 at 12.26.57 PM](https://kb.on3.ai/hs-fs/hubfs/Screenshot%202026-02-02%20at%2012.26.57%20PM.png?width=670&height=236&name=Screenshot%202026-02-02%20at%2012.26.57%20PM.png)

- **Identify Knowledge Gaps That Drive Cost & Warranty Risk**  
  Aggregated reporting highlights:
  
    - Topics generating the **highest volume of unanswered questions**
    - Knowledge areas with repeated questions and lower answer confidence  
      These insights help teams proactively address gaps that can lead to **installation errors, inconsistent execution, and warranty callbacks**.
- **Measure Overall Answer Effectiveness**  
  Track **overall answer rate vs. unanswered rate** across the organization to understand how reliably AskOn3 is resolving field questions and where additional training coverage is needed.
- **Track Adoption & Engagement at an Aggregate Level**  
  See how AskOn3 is being used over time through:
  
    - Active user counts
    - Total questions and conversations
    - Aggregate time spent engaging with knowledge  
      This validates adoption trends and ensures AskOn3 is supporting teams in real operating conditions.
- **Understand Which Content Reduces Rework**  
  Reporting surfaces:
  
    - Content most frequently referenced in AskOn3 answers
    - Topics that consistently support question resolution  
      This helps organizations invest in content that **prevents mistakes and improves consistency**, rather than producing content that goes unused.
- **Quantify Time & Cycle-Time Savings**  
  Estimated cycle-time savings provide a high-level view into how faster access to accurate information helps reduce delays, repeated work, and unnecessary escalations.
- **Filter, Compare & Export for Leadership Review**  
  Metrics can be filtered by **Business Unit, workspace, and time period**, and reports can be downloaded to support operational reviews and executive decision-making.

---

### **Why This Matters**

AskOn3 Reporting shifts knowledge management from reactive to proactive. By analyzing aggregate usage patterns, teams can **close knowledge gaps before they turn into defects, delays, or warranty issues**, and continuously strengthen the content that matters most—based on real usage, not assumptions.

- [On3 AI](https://kb.on3.ai/on3-ai?hsLang=en)
- [AskOn3](https://kb.on3.ai/askon3?hsLang=en#main-content)

    - [Content Alerts](https://kb.on3.ai/askon3?hsLang=en#content-alerts)
- [Releases.News.Features.](https://kb.on3.ai/releases-news-features?hsLang=en)
- [Capturing Content In the Field](https://kb.on3.ai/capturing-content-in-the-field?hsLang=en)
- [ContentConnect](https://kb.on3.ai/contentconnect?hsLang=en#main-content)

    - [Content Editing](https://kb.on3.ai/contentconnect?hsLang=en#content-editing)
    - [Sharepoint](https://kb.on3.ai/contentconnect?hsLang=en#sharepoint)
    - [Library Management](https://kb.on3.ai/contentconnect?hsLang=en#library-management)
- [On3 Learn](https://kb.on3.ai/on3-learn?hsLang=en)
- [Admin Guide](https://kb.on3.ai/admin-guide?hsLang=en)

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