Using Labels and Smart Suggestions in AskOn3

Watch this short video to see how to browse available labels, select a scope, and use automatic suggestions while asking questions in AskOn3.

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Finding the Right Information with AskOn3

AskOn3 makes it easy to focus your questions on the information that matters most.

You can select a label yourself when you know where you want to search, or simply start asking your question and allow On3 AI to suggest the most relevant label and content automatically.

This gives you two simple ways to get to the right information.

Using @ to Browse Available Labels

If you know the general area you want to search, simply type @ in AskOn3.

AskOn3 will immediately display labels available across your organization's knowledge library.

You can then select a label such as:

• @Scopes
• @Plumbing
• @Safety

Once selected, the label helps focus your search on information associated with that area of your knowledge library.

Start Broad or Choose a Specific Scope

Labels allow you to decide how focused you want your search to be.

You can start broadly with a label such as:

@Scopes

Or select a more specific scope of work when you're dealing with a particular issue or reviewing documentation on site.

This allows you to begin with a general area when you're exploring a topic and narrow the search when you know exactly what type of information you need.

Don't Know Which Label to Choose? Just Start Typing

You don't have to know how your organization's labels are structured before asking a question.

Simply start typing naturally.

For example:

How do I properly pour a roll-in shower and inspect it?

As you type, On3 AI analyzes the context and meaning of your question and looks for the most relevant labels and content from your library. 

Suggestions appear while you're entering your question, helping you identify information that closely matches what you're asking about.

Selecting a Suggested Label or Content

When On3 AI presents a relevant suggestion:

1. Start typing your question naturally.
2. Review the suggested label or content.
3. Select the suggestion that best matches what you're looking for.
4. Continue with your question.

On3 then uses your selection to focus the search and provide a more targeted response.

Two Easy Ways to Focus Your Search: if you have a rough idea of content or labels that you are looking for type @ and select the appropriate label.

For example:

@Plumbing

If You Don't Know the Area

Just start typing your question.

For example:

How to perform a blower test?

On3 AI will use the context of your question to suggest the most relevant label and content.

You don't need to understand how the knowledge library is organized before you start.

Key Takeaways

• Type @ to immediately browse labels available in your organization's knowledge library.
• Use broad labels such as @Scopes or select a more specific scope of work.
• You don't need to know which label to use before asking a question.
• As you type, On3 AI uses the context of your question to suggest relevant labels and content.
• Select a suggestion to focus your search and receive a more targeted response faster.
• Ask your questions naturally—the system helps connect your question to the right area of your knowledge library.