Troubleshooting the App

If you're having trouble accessing a certain Learning Course or answering your Knowledge Check, choose from the solutions below. 

1. Check your Internet connection.
2. Clear App Cache and cookies. You may check this article: Clear your cache and cookies
3. Log out and log in from your App. If you have issues logging in, you may check this article: Ways on how to Reset your Password
4. Report the problem. You may use this article: Report a problem with a course
5. You may also check this article: How to contact Support from your App

In your reply editor, please share details about what you're experiencing and how can we help.

Expect a response in the next 24 - 48 business hours.